Can I submit my certificate as a file?

[miznow0]

Hi everyone,

My school's student ID doesn't meet your requirements. Therefore, I'd like to use my transcript for verification, but my computer camera's resolution isn't good enough to recognize the text in the document. Is there any way I can submit the document as a file?

[houimliraed]

Hi @miznow0 ! This is a common issue. GitHub Student Pack verification is flexible, and you don’t necessarily need to use your camera. Here’s what usually works:

File upload instead of live camera:

Some verification steps allow you to upload a PDF or image of your transcript instead of scanning it live.

Make sure the file is clear, high-resolution, and readable.

Accepted formats:

PDF, PNG, or JPEG are typically accepted.

Ensure all text is visible and not cropped.

If the form doesn’t allow uploads:

Take a photo with another device that has a higher-resolution camera.

Alternatively, scan it on a scanner or phone scanning app (like Adobe Scan or Microsoft Lens) and save it as a PDF.

Contact support if needed:

If you’re still unable to submit, GitHub Support can accept verification documents manually.

Submit a ticket here: https://support.github.com/contact

[developerzohaib786]

GitHub Student Developer Pack: Verification Support

This document summarizes the official stance and community-tested workarounds for document verification issues on GitHub Global Campus, specifically regarding transcript submissions and camera resolution problems.

1. Can I upload a file instead of using the camera?

No. GitHub currently does not support uploading saved files (PDFs, JPEGs, or scans) from your local storage for student verification.

For security reasons, the system requires a live photo captured in real-time. This ensures the document is physically present with the applicant.

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2. Solutions for Low Camera Resolution

If your computer's webcam cannot capture clear text on your transcript, use these community-verified steps:

• Switch to a Mobile Device: Log in to GitHub on your smartphone’s browser. Modern phone cameras have superior autofocus and resolution compared to most webcams.
• The "Force Fallback" Method: Some users report that blocking camera permissions in their browser settings and refreshing the page multiple times may eventually trigger a file upload button, though this is not a guaranteed feature.
• Improve Environment: Use natural lighting (near a window) rather than a desk lamp to avoid glares on glossy paper. Ensure the document fills as much of the frame as possible.

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3. Transcript Requirements

When using a transcript as proof, GitHub's automated system requires the following to be clearly visible in the photo:

• Full Legal Name: Must match the name on your GitHub profile and billing info exactly.
• School Name: The official name of the institution.
• Current Date: Proof of enrollment for the current academic term (e.g., "Winter 2026").

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4. Technical Troubleshooting

If you are still stuck in an "application loop" after updating your profile:

1. Update your GitHub Billing Information with your full legal name.
2. Log out of GitHub completely.
3. Log back in and restart the application at education.github.com.

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References

Sources: GitHub Community Discussions #167991, #164596, #180550, and GitHub Global Campus FAQs.