i've github copilot pro of students got charged raised support ticket but no reply

[jm251]

Hi everyone,

Dear GitHub Support Team,

I am writing to follow up on my previous inquiry regarding a billing issue with my account. I received a notification stating that there is a problem with my payment method and that the transaction has failed.

I submitted a support ticket regarding this matter two weeks ago, but I have not yet received a response. For your reference, my ticket number is [3977330] and can be found here: https://support.github.com/ticket/personal/0/3977330 (https://support.github.com/ticket/personal/0/3977330).

Could you please provide an update on the status of this request and assist me in resolving the billing issue?

Thank you for your help.

Best regards,

Anurag Kumar